To launch a remediation to request a "Formal" action by the supplier, for a specific control, by a certain date. For example, if your security policy requires a supplier to implement a certain control which they have not currently implemented or if a control is out of date and needs updating.
💡Prior to sending a remediation request you may wish to start a discussion with the supplier to find out more information about their security.
To launch a remediation action, please follow the steps below;
Navigate to the suppliers page.
Select the supplier for whom you want to launch the remediation action against and click on their name to load their profile.
Locate the control that you would like to launch a remediation action against and click into the control.
Click on the Request Remediation button. Enter a Reason for the remediation action and a deadline that you would like the remediation action to be completed by.
Click Request Remediation.
The Open Action will now be in your Action Centre to track.
💡Your supplier will receive notification of the remediation request. If they need assistance as to how they implement the security controls, they can access our Knowledge Base for further advice.
Once the supplier has responded to the remediation request, you will receive a notification email from Risk Ledger and the update will also be displayed in your Activity Tab to review and accept the changes the supplier made to close out the remediation request.