What do my suppliers receive from Risk Ledger when they are invited?

We ask that you send the initial primer email to your contact at the organisation to let them know that they will be receiving an invitation from the Risk Ledger platform. Once this is sent, you can send your supplier an invitation from the platform.

This will trigger an invitation email which comes from no-reply@riskledger.com, and the client user that sent the invitation will be cc’d.

What happens if my suppliers don’t accept my invitation?

The supplier will receive a series of automated chaser every 3 days until the invite is accepted, cancelled or expires.

24 hours after the invitation - an email from the platform will be sent.
Every 3 days after the invitation - an email from the platform will be sent.

Formal escalation process for invitations

Clients that have had the most success with supplier onboarding have put a supplier escalation process in place to run alongside Risk Ledger’s chasers. This involves multiple touchpoints from different people within your organisation. Below is an example escalation process that you can replicate in your own organisation:

Chaser email (after 10 days)

Sent by a member of the Infosec team with the Infosec Manager cc’d.
- Hi {Contact},
  We sent you an invitation to join Risk Ledger on {date of invite} to complete a security questionnaire, which is crucial for our third-party risk management program. However, you have not yet signed up to the platform.
  As our supplier, we expect you to complete the questionnaire as soon as possible. Please provide us with an update on when you plan to do so, or inform us of any delays.
  This is a priority for our business, and we require your full cooperation.
  Both ourselves and the Risk Ledger Customer Success team (cc’d) are available to help with any questions or concerns you may have.
  Kind regards,
  {Name}

First escalation email (after 15 days)

Sent from a member of the management team (for example the Infosec Director)
- Dear {Contact},
  We have not yet received any confirmation that you have accepted the invitation to join Risk Ledger.
  If you require any further assistance, please let us know, but we urge you to take immediate action to avoid any disruptions in our partnership.
  Please advise as a matter of urgency.
  Kind regards,
  {Name}

Second escalation email and/or phone call (after 24 days)

Sent from a member of the management team (for example the Infosec Director)
- Hi {Contact},
  Despite our multiple attempts to engage with {Supplier} over the last month, we have not received confirmation that you have signed up to Risk Ledger. This delay has caused disruption to our internal processes, as we must complete a risk review of suppliers we work with.
  Please take immediate action and sign up to Risk Ledger. If you are not the best person to respond to this request, create the account and add the appropriate team. If you are unable to comply with this request, you must inform us so we can take necessary action.
  Kind regards,
  {Name}
Third escalation email and/or phone call (after 30 days)

Sent from the relationship manager at your organisation. to convey the importance of the request.
- Hi {Contact},
  There have been multiple attempts to engage with {supplier name} over the last month but you are still yet to sign up to Risk Ledger.
  This has caused disruption to our internal processes, as we need to run assurance against our suppliers in order to work with them.
  If you’re not the best person to respond to this then you can create the account and add the correct team to do this. If you’re unable to accept this request then please let us know so that we can take necessary action.
  Kind Regards,
  {Name}

Third escalation email and/or phone call (after 30 days)

Sent from the relationship manager at your organisation. to convey the importance of the request.
- Hi {Contact},
  There have been multiple attempts to engage with {supplier name} over the last month but you are still yet to sign up to Risk Ledger.
  This has caused disruption to our internal processes, as we need to run assurance against our suppliers in order to work with them.
  If you’re not the best person to respond to this then you can create the account and add the correct team to do this. If you’re unable to accept this request then please let us know so that we can take necessary action.
  Kind Regards,
  {Name}

Final closing email

Sent from another team (such as Procurement or Legal).
- Hi {Contact},
  We have received no response from you regarding our risk management process. Therefore, we assume that you are not interested in participating.
  We will discuss the future of our partnership with {Supplier} internally and determine whether we will continue working together.
  Kind regards,
  {Name}

If you have still not heard back after sending these chasers then please let your Customer Success Manager know.

Invitation escalation tips from clients:

Business requester or relationship managers own the relationship with the supplier, so are usually well placed to reach out.
Having the words ‘Procurement’ and ‘Manager’ tends to encourage a quicker response.
Search for additional contacts on LinkedIn and reach out.
Ensure the person sending the chaser emails from your organisation has a LinkedIn profile, as this helps the contacts verify that they are a real person.
A written letter from a Director at your organisation to the supplier instead of a primer email has led to some clients seeing high engagement.
Where possible, organise phone calls with your suppliers and feel free to invite the Risk Ledger Customer Success team to these calls to discuss any questions.
Mention Risk Ledger during any meetings that you have with these suppliers.

💡 If there is anything we haven't covered, please feel free to contact us at support@riskledger.com or alternatively, select the Chat icon in the bottom right corner.

Supplier Invitations Escalations