The supplier will automatically have a timeframe of 14 days to complete their profile on Risk Ledger; although there will be no changes to the supplier’s account if they do not meet this timeframe. Suppliers will typically complete their profile within this time frame and take 10 days to complete their profile, although this is dependent on factors such as the size and complexity of organisations.
Automated chasers will be sent to the suppliers throughout their progress of the assessment and those timelines are below:
24 Hour reminder until complete - Scoping Questions
24 Hour reminder until complete - Scoping Questions complete but no answers
0-30% progress - Reminder every 3 days to complete profile
31%-70% - Reminder every 3 days to complete profile
71%-100% - Reminder every 3 days to complete profile
These chasers are there to encourage them to complete their profile, but in some cases, you may need to chase your suppliers.
Below is an example of an escalation process for incomplete assessments, and you can slot these into the deadlines and timeframes that you’ve set for your supplier.
First Chaser (after 14 days)
First Chaser (after 14 days)
Hi {Contact},
We invited you to complete a security and risk assessment in the Risk Ledger platform, but the assessment within {Supplier}’s Risk Ledger profile is still incomplete.
Third-party risk management is crucial to our internal policies and the regulations in our industry. Therefore, it is imperative that the assessment is completed so that we can proceed with our review.
Please provide us with a submission date for the completed assessment. If you require support from others within your organization, you can add as many additional users as needed. The "Add Users" button can be found in the bottom left of the platform when logged in.
If you have any questions about the process, please contact us or customersuccess@riskledger.com.
Kind regards,
{Name}
Second Chaser (after 21 days)
Second Chaser (after 21 days)
Hi {Contact},
It's been {NUMBER} weeks since we requested you complete your assessment questionnaire within Risk Ledger.
If you require support from others within your organization, you can add as many additional users as needed. The "Add Users" button can be found in the bottom left of the platform when logged in.
If you need help or an extension, inform us as soon as possible so we can support you.
We urge you to take immediate action to avoid any disruptions in our partnership.
Kind regards,
{Name}
Third Chaser email (after 26 days)
Third Chaser email (after 26 days)
Hi {Contact},
It has been {number} weeks since we requested your assessment be completed within Risk Ledger, and the deadline for completion has passed.
We cannot proceed with our review or determine if you have adequate security measures until the assessment is completed.
Please advise urgently on the status of your assessment.
Kind regards,
{Name}
Fourth Chaser email (after 31 days)
Fourth Chaser email (after 31 days)
Hi {Contact}
Despite our attempts to engage with you, we have yet to receive a response regarding our risk management process. As a result, we are left with no choice but to question our ongoing business relationship with {Supplier}.
The completion of our risk management process is a fundamental requirement for any supplier working with us, and failure to comply may result in termination of our partnership.
We urge you to take immediate action and provide us with a clear plan of action for completing the necessary risk assessment.
Kind regards,
{Name}
If you have still not heard back after sending these chasers then please let your Customer Success Manager know.
💡 If there is anything we haven't covered, please feel free to contact us at support@riskledger.com or alternatively, select the Chat icon in the bottom right corner.