What do my suppliers receive when I send a discussion or a remediation?
When you start a discussion with a supplier, or send them a remediation request they will receive an email from Risk Ledger.
If you don’t hear back from your suppliers on remediations or discussions then you can chase these with your point of contact at the organisation. You can see an example escalation process as well with recommended timelines, but you can amend these based on your own deadlines.
First chaser (after 7 days) through the platform
First chaser (after 7 days) through the platform
Send another discussion directly through Risk Ledger
‘Hi - we have not heard back from you on this. Please can you respond as soon as possible so that we can continue with our review. If you have any questions please reach out to me at {email} or contact the Customer Success Team.’
Second chaser (10 days) through email
Second chaser (10 days) through email
Email your point of contact at the supplier
‘Hi {contact}
We recently started a discussion/remediation with {supplier name} through the Risk Ledger platform but have not yet heard back.
We need a response in order to continue our review, and we cannot confirm that you have adequate controls in place until you respond to our discussion/remediate this control.
If you require access to the platform in order to view this then please let the Customer Success team (cc’d) know and they can facilitate this.
Kind Regards,
{Name}
Third chaser (after 14 days) through the platform
Third chaser (after 14 days) through the platform
Send another discussion directly through Risk Ledger
‘Hi - we have still not heard back from you on this and are therefore unable to complete our review of your organisation.’
Fourth chaser (after 18 days) through email
Fourth chaser (after 18 days) through email
Send another email to your point of contact.
We recommend that the escalation point is a Director within your organisation.
‘Hi {contact},
We have still not had a response to our discussion/remediation on the Risk Ledger platform and this has delayed our review. We are unable to approve you as a supplier until we have this information, and we will now be escalating this internally to our {escalation contact}.’
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